F.A.Q.

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

You can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us, making your shopping experience with Studio ZSJ seamless.

HOW DO I CREATE AN ACCOUNT WITH STUDIO ZSJ?

Registering with Studio ZSJ is easy. You can create a unique account by going through the following steps:
- Click on the ‘Login’ sign
- Click on the ‘Sign Up’ tab found on the Customer Login screen.
- Fill in your personal particulars on the account creation page. Click on the ‘Sign Up’ tab for account creation.

WHAT IF I FORGET MY PASSWORD, HOW WILL I RETRIEVE IT?

Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

HOW CAN I UPDATE/EDIT MY SHIPPING ADDRESS DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out in case the order is not processed P

HOW CAN I PLACE AN ORDER?

Once you have found the product you want, it’s time to place your order!
- Sign in to your online account
- When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’.
- Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.
- Once you’ve added all products into your shopping cart, click Proceed to checkout Enter billing and shipping information
- Provide payment information
- Review and submit your order Check the Sales Order Summary

HOW DO I COMPARE & CHECKOUT OF AN ORDER?

Once your shopping cart has all the items that you wish to purchase, you’ll be asked to enter your billing and payment information.
- Sign in to your online account
- When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’.
- Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.
- Once you’ve added all products into your shopping cart, click Proceed to checkout
- Enter billing and shipping information
- Provide payment information
- Review and submit your order
- Check the Sales Order Summary

I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?

A sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with STUDIO ZSJ. You should call our customer support number to confirm.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.

WHAT DIFFERENT ORDER STATUSES CAN I FACE?

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.
- On placing of order while awaiting payment- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
- On Payment confirmation: Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.
- Order dispatched from warehouse: Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
- Order complete: Shipment received and transaction completed.
- Order Cancelled: The order was cancelled.

CAN I CANCEL MY ORDER?

You can cancel your order before the item is shipped. We typically ship orders by 4 pm on the next working day after the order is placed.

HOW SHALL I MAKE A PAYMENT?

Following are the payment options available for your convenience:
- Online payment (Visa Debit/Credit, Master Debit/Credit,)

WHY SHOULD I GIVE YOU MY PERSONAL INFORMATION?

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

IS MY PERSONAL INFORMATION KEPT SECRET?

All payment and shipping data presented by our clients is kept secure and classified. Just approved personal have the privilege to access this data. At no time will we share, lease or offer your own data without your consent.

WILL I RECEIVE ONLINE SECURITY EMAIL EVERYTIME I PLACE AN ORDER WITH YOU?

Online security is implied for each order; however the confirmation procedure is one-time for an account information. However if you are utilizing another credit card or account data, your request will be subjected to online security confirmation once more.

WHAT ARE COOKIES AND WHY SHOULD I KNOW ABOUT IT?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties. We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.